The information technology infrastructure library (ITIL) is a set of guidance developed by the United Kingdom’s office of government commerce .The guidance, documented in a set of books, describe an integrated, process based, best practice framework for managing IT services. ITIL was conceived in the 1980s, and was originally initiated to improve IT service management at UK Government, but it is relevant to all organizations dealing with IT infrastructure

 This Accredited 2-day 'ITIL Foundation Certification course in IT Service Management' for IT professionals is  based on ITIL foundation best Practices. There are over 100,000 ITIL® qualified professionals in more than sixty countries today, and more than 10,000 appear for the ITIL certification exam every year. The ITIL Foundation Certification course prepares for the  ITIL foundation exam  leading to  ITIL Foundation Certificate in IT Service Management.

Our expert consultants begin by explaining ITIL and its processes. They discuss how it assists in aligning IT strategy with business strategy – as well as the elements that comprise a typical implementation.

 ITIL Foundation Workshop Objectives

1.                  Understand the main processes, relationships, benefits and challenges of ITIL Foundation Certification

2.                  Gain insight into the service lifecycle approach that forms the core of ITIL Foundation.

3.                  Understand how  ITIL foundation process based  framework  contribute to making an IT organization manageable.

4.                  Learn the most important ITIL Foundation Course definitions.

5.                  Prepare the participants for the certification of  ITIL Foundation Course Examination.

6.                  Ensure participants gain from real life situations and experience of ITIL foundation  trainer and participants.

7.                  Understand various processes involved in Establishing, Implementing, Operating, Monitoring, Reviewing and Improving an IT Service Management System.

Training Highlights :

1.                  Service Strategy (SS) (Business Perspective book of V2)

2.                  Service Design (SD) (Combination of Application Management and Service Delivery)

3.                  Service Transition (ST) (Handling the transition phase – Change and Release Management)

4.                  Service Operation (SO) (Mix of ICT Infrastructure Management, Application Management & Service Support as per ITIL V2)

  Who Should Attend

• IT Managers and consultants
• IT staff and process owners
• Key Business Users
• IT Developers and auditors
• IT Service Management Professionals
• IT Service Providers
• Quality Assurance Professionals
• Application, Project and Business Managers directly involved in IT
• Executives managing, implementing and operating IT services in-house or for extern al customers.

 Benefit  From The Workshop

1.       A very clear and practical understanding of ITIL foundation that could be applied.

2.    CD containing absolutely relevant and latest articles and ancillary training material created and assimilated specifically for this workshop. These ancillary training materials has been assimilated keeping in mind their practical applicability, relevance, date of expiry as well as applicability in the real world and in continuation of this workshop. All pertaining to ITIL will be inclusive in the CD.

Why Certify?

•      The ITIL foundation certification signifies that the holder of the certificate has an understanding of Best Practice for IT Service Management that can be applied immediately at some level. The ITIL foundation certification is recognized worldwide. The global customers, who have adopted to ITIL best practices in their organizations prefer the ITIL certified IT professionals work on their projects. Some of them demand the  ITIL certification through their RFP (Request for Proposal) process.